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Условия использования

Последнее обновление: 2026-09-20

Эта страница опубликована на турецком и английском языках; показан английский текст.

1. Parties and acceptance

These terms apply between istanbulvitotransfer.com (the “Platform”), operated by Book Grup Organizasyon Hizmetleri Sanayi ve Ticaret Limited Şirketi, and everyone who visits the site, publishes a listing or submits a request through a listing (the “User”). By using the site you are deemed to have accepted these terms; you also confirm them explicitly when you create an account.

2. The role of the Platform

The Platform is an intermediary that brings Mercedes Vito owners and passengers together. The transport service is provided by the vehicle owner who publishes the listing; the Platform is not a party to the contract of carriage, is not a carrier and does not undertake performance of the service. Prices on the site are set by the listing owners; listings and prices marked as samples are not binding.

3. Booking request

  • The form on a listing page submits a request; no payment is taken through the Platform and no binding reservation is created. The transfer is agreed between the parties once the vehicle owner contacts the passenger and confirms the conditions (price, meeting point, method of payment).
  • No membership is required for a request. A passenger who submits a request accepts that their name, phone and email will be passed to the vehicle owner and is obliged to provide accurate information.
  • Cancellation, delay and no-show conditions are agreed between the passenger and the vehicle owner; the Platform is not a party to them. The party who withdraws must inform the other party as early as possible.
  • The vehicle owner uses the passenger information passed to them only to communicate about that transfer; they may not use it for any other purpose, may not share it with third parties and are responsible on their own behalf for the protection of these data.

4. Membership and account

  • Creating an account is free; publishing a listing is subject to the paid membership plans (see clause 7). Accounts are for vehicle owners who wish to publish listings.
  • The information you provide must be accurate and up to date. You are responsible for the actions taken with your account; do not share your password with anyone.
  • A person may open an account only in their own name; persons under 18 may not open an account.
  • Transactional emails about your account (verification, password reset, listing approval/rejection, incoming request notification) are sent; these are part of the service. No marketing email is sent.
  • You can delete your account at any time from the account settings; your listings, photos and incoming requests are deleted. Membership and payment records and the free-trial history continue to be kept for the statutory retention periods set out in the Privacy Policy.

5. Listing rules

  • A listing may be published only for a real vehicle that is at the listing owner’s disposal; the photos must be of that vehicle.
  • Model, year, capacity, trim and price information must be accurate; changes must be reflected in the listing.
  • When your listing is published, the short form of your name, your phone number, your location, the languages you speak, vehicle details, prices and photos are published publicly and may appear in search engines. By publishing a listing you accept this; when you pause or delete the listing, the information is no longer public.
  • For a live listing, price changes take effect immediately; changes other than prices (vehicle details, location, languages) are sent for review and the listing stays live in its previous version until they are approved.
  • The listing owner is responsible for the documents, insurance, permits and tax obligations required for the vehicle, the driver and the transport activity. The Platform gives no undertaking to verify these documents.
  • Listings pass a short review before they are published; the Platform reserves the right to refuse to publish or to remove a listing, with or without stating a reason.

6. Prohibited uses

  • Publishing listings with misleading, incomplete information or with information and images belonging to someone else.
  • Using the site for unsolicited messages (spam), fraud or any unlawful purpose.
  • Directing automated data collection (scraping), malicious software or excessive load at the site.
  • Using other users’ contact details for any purpose other than the listing and the request.

7. Fees and payment

  • Membership plans. Publishing a listing is subject to paid membership plans. The current plans, what they cover and their prices are published on the List your Vito page. The published amounts are exclusive of VAT; the total payable including VAT is shown on the payment screen.
  • Free trial. Vehicle owners receive a 30-day free trial; it starts on the day your first listing is approved and the Vito Pro features are open throughout. The trial may be used only once per phone number; deleting and re-creating an account does not create a new trial entitlement.
  • Method of payment. Payments are made by bank transfer (EFT); the Platform does not ask for or store card details. When you choose your plan, a payment instruction is created containing an IBAN and a reference code that belongs to you alone. Only that code is written in the transfer description. Your membership starts when your payment has been checked and approved by the Platform administrator; if it is not approved, the reason is notified to you by email.
  • Validity of the instruction. A payment instruction is valid for 14 days from the date it is created; if no payment is reported within that time, the instruction is cancelled automatically. You can create a new one.
  • If payment is not made. If your membership period ends and no payment arrives, your listings are not deleted; they are only taken offline (set to passive) and are not visible to passengers. Once your payment is approved, your listings go back live where they left off, with their photos, routes and statistics.
  • Changing plan. When you move up (Vito Yayın → Vito Pro), the new plan starts immediately; your remaining days are converted into days of the higher plan at the ratio between the two prices and added to the end of your period. When you move down (Vito Pro → Vito Yayın), your current plan runs to the end of the period you have paid for and the new plan starts when that period ends. Paid time is never lost; photos and routes above the plan limits are not deleted, only hidden from passengers.
  • Early Member price. The first 20 members who pay yearly receive the “Early Member” price, a 20% discount, for 12 months. The discount applies to yearly payment only and ends once the quota is full. Renewal is at the standard price; the end of the discount is notified by email at least 30 days beforehand.
  • Price changes. If plan prices change, members are notified by email at least 30 days in advance and this page and the pricing page are updated. A change applies only to payments made after the announcement; the price of a period already paid for does not change.
  • Refunds and withdrawal. Membership is a service performed instantly by electronic means; performance begins the moment your payment is approved. No refund is made for a period that has been paid for and started, and you are free not to renew. Your rights under consumer legislation and your claims in respect of interruptions caused by the Platform’s fault are reserved. For requests: [email protected]
  • Transfer fee. The Platform is not a party to the transfer fee between the passenger and the vehicle owner; that payment is made directly to the owner and the Platform takes no commission from it.

8. Limitation of liability

The Platform is provided “as is”; it is not guaranteed to operate uninterrupted or error-free. The vehicle owner and the passenger concerned are responsible for the performance of the transfer, delays, cancellations, damage and other disputes between the parties. Liability arising from mandatory provisions of law is reserved.

9. Suspension and removal

Listings that breach these terms may be removed, and accounts may be suspended or closed without warning. If your account is suspended you cannot sign in and your listings are not visible to passengers for the duration of the suspension; the reason for the suspension is notified to your account email address.

10. Intellectual property

The design, texts and software of the site belong to the Platform. Listing content belongs to the listing owner; the listing owner grants the Platform a free licence to publish that content on the site and in search engines.

11. Personal data

The processing of personal data is explained in the Privacy Policy and the KVKK Notice; these texts form an integral part of the terms.

12. Changes

The terms are updated when necessary; the current version and its date appear on this page. Significant changes are notified to members by email; continuing to use the site after a change means accepting the current terms.

13. Governing law and contact

These terms are governed by the law of the Republic of Türkiye; the courts and enforcement offices of İstanbul have jurisdiction over disputes. Consumers’ statutory rights and their right to apply to consumer arbitration committees are reserved. For questions: [email protected]